Consumer care

Claims Book

Submit a complaint or claim related to our travel services. We will review your case and respond through official channels.

Digital channel availableAnway Experience

Before sending

Your message is sent to the ANWAY operations team for formal follow-up.

Make sure your contact details are correct.
Describe the service, date, and case details as clearly as possible.
Keep any voucher, receipt, or related communication.

Claim form

Complete the requested information to register your communication.

1. Consumer identification

Full name

Document type

Document number

Phone

Address

Is the consumer under 18?*NoYes

2. Identification of the contracted product or service

Booking number

If available, use the booking code or reference sent by our team.

Related tour or service

Service or incident date

DD/MM/YYYY

Claimed or reference amount

Contracted good type*ProductService

Product or service description

3. Claim or complaint detail and consumer request

Record type*Claim - Dissatisfaction related to products or services.Complaint - Dissatisfaction about customer care or matters not directly related to the service.

Claim or complaint detail

Consumer request

I declare that the information provided is truthful.I authorize the processing of my personal data to manage this claim or complaint.

* Submitting a claim or complaint does not prevent the consumer from using other dispute resolution channels.

* The provider must respond to the claim or complaint within a maximum of fifteen (15) business days.