General Terms and Conditions

1. Welcome

Welcome to ANWAY Experience.

We are pleased that you have chosen to discover Peru with us.

At ANWAY, we believe that travel is much more than moving from one place to another. It means living authentic experiences, connecting with new cultures, discovering extraordinary landscapes, and creating memories that will last forever.

Our commitment is to support you before, during, and after your trip by providing a personalized, safe, and transparent service backed by a dedicated team passionate about creating memorable experiences.

These General Terms and Conditions govern the contractual relationship between ANWAY Experience and any person who visits our website, uses our mobile application, requests information, receives a quotation, makes a booking, or purchases any of the travel services offered by our company.

We recommend that you read this document carefully before using our services.

By accessing our website, using our official channels, confirming a booking, or making a payment, you declare that you have read, understood, and fully accepted these Terms and Conditions.

2. Our philosophy

At ANWAY Experience, we believe that excellence lies not only in visiting a destination, but also in the way every detail is planned and delivered.

Our philosophy is based on five fundamental pillars:

• Transparency throughout every process.
• Personalized service.
• Technology and innovation serving the traveler.
• Responsible and sustainable operations.
• Authentic experiences delivered to high quality standards.

Every decision we make is intended to build trust and provide our travelers with confidence and peace of mind.

3. Company details

The services offered on this website are provided by:

Legal name

Andean Way Experience S.A.C.

Trade name

ANWAY Experience

Peruvian Taxpayer ID (RUC)

20615878376

Registered address

CAL.SIN NOMBRE MZA. SN LOTE. 0 C.C. COMUNIDAD CAMPESINA DE TULLQUIPATA SECTOR TANCARPATA S/N CUSCO - CUSCO - SAN SEBASTIAN

Email address

info@anwayexperience.com

Corporate WhatsApp

+51 994 815 603

Official website

www.anwayexperience.com

If ANWAY Experience obtains new authorizations, licenses, certifications, or registrations issued by the competent authorities, it may add them to its website without this constituting a change to the substance of these Terms and Conditions.

4. Legal framework

ANWAY Experience conducts its activities in accordance with the laws in force in the Republic of Peru, including, among others, rules relating to:

• Consumer protection and defense.
• Tourism.
• Electronic commerce.
• Personal data protection.
• Intellectual property.
• Tax obligations.
• Rules applicable to travel and tourism agencies.

In addition, where required by the nature of the service, international rules or regulations issued by public bodies, tour operators, airlines, railway companies, hotels, or other entities involved in providing the service may apply.

5. Purpose

The purpose of this document is to establish the terms governing the use of the website and mobile application and the purchase of any travel services marketed by ANWAY Experience.

These terms are intended to clearly define the rights, obligations, and responsibilities assumed by both the traveler and ANWAY Experience before, during, and after the trip.

6. Scope

These Terms and Conditions apply to all products and services marketed by ANWAY Experience, including, without limitation:

• Private tours.
• Shared tours.
• Tailor-made trips.
• Multi-day programs.
• Day trips.
• Tourist transportation.
• Transfers.
• Guide services.
• Hotel bookings.
• Sale of tourist admission tickets.
• Sale of train tickets.
• Organization of culinary experiences.
• Cultural activities.
• Adventure activities.
• VIP services.
• Corporate experiences.
• Special events.
• Services marketed through authorized third parties.

They also apply to all official booking channels:

• Website.
• Mobile application.
• WhatsApp.
• Email.
• Official social media accounts.
• Authorized digital platforms.
• Partner agencies.
• Authorized sales representatives.

7. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

ANWAY Experience

The company that organizes and markets travel services.

Traveler

Any natural person or legal entity that requests information, receives a quotation, makes a booking, or participates in any service organized by ANWAY Experience.

Booking

A request made by the traveler to purchase one or more travel services.

Confirmed Booking

A booking expressly accepted by ANWAY Experience once all applicable commercial and operational conditions have been met.

Supplier

An independent natural person or legal entity involved in providing any contracted service, such as hotels, tour operators, railway companies, restaurants, transportation providers, licensed guides, or others.

Itinerary

A document setting out the contracted services, dates, indicative times, activities, included services, and other information relevant to the trip.

Fortuitous Event or Force Majeure

Any unforeseeable, extraordinary, or unavoidable event that makes it partially or entirely impossible to provide the contracted services.

8. Acceptance of these Terms and Conditions

Use of the website or mobile application, submission of an inquiry, acceptance of a quotation, making a payment, confirmation of a booking, or purchase of any of our services constitutes express acceptance of these Terms and Conditions.

When a person makes a booking for several travelers, that person declares that they have the necessary authority to accept these terms on behalf of every member of the group and undertakes to inform them of their content.

9. Use of the ANWAY website and application

Our website and mobile application are intended to provide information, facilitate trip planning, and allow users to purchase our services.

The user agrees to use them responsibly and to refrain from activities that may:

• Compromise information security.
• Disrupt the operation of the platform.
• Infringe the rights of third parties.
• Introduce malicious software.
• Obtain unauthorized access.
• Use false information.
• Carry out fraudulent activities.

ANWAY Experience may temporarily or permanently restrict access for anyone who breaches these provisions.

10. Technology and innovation

As part of our value proposition, ANWAY Experience continuously incorporates technology designed to improve the traveler experience.

These tools may include:

• Booking platform.
• Mobile application.
• Trip tracking.
• Digital documentation.
• Automated notifications.
• Electronic signatures.
• Digital check-in.
• Interactive maps.
• Virtual assistants.
• Automation systems.
• Other technology solutions developed by the company.

Our goal is to use technology to provide a more efficient, secure, and personalized experience while always maintaining the human support that defines ANWAY Experience.

11. Responsible use of Artificial Intelligence

ANWAY Experience may use Artificial Intelligence tools to optimize processes relating to customer service, travel recommendations, task automation, information generation, operational analysis, and the continuous improvement of our services.

Decisions that may directly affect the rights or interests of the traveler will be supervised by human personnel, ensuring that technology serves as a support tool and does not replace professional judgment.

These technologies will be used in compliance with applicable rules on personal data protection, privacy, and information security.

12. Requests for information and personalized advice

ANWAY Experience provides travelers with several official channels through which they may obtain information, submit inquiries, and receive personalized travel proposals based on their interests, budget, availability, and expectations.

Requests may be submitted through:

• Official website.
• ANWAY Experience mobile application.
• Corporate email.
• Official WhatsApp.
• Official social media accounts.
• Prearranged video calls.
• Authorized agencies and representatives.

Our sales team will endeavor to respond to every request clearly, promptly, and personally.

Information provided during the advisory stage is for guidance only and does not constitute confirmation of availability or a contractual obligation until the booking has been formally confirmed.

13. Quotations

All quotations issued by ANWAY Experience are prepared using the information supplied by the traveler at the time of the request.

The client is therefore responsible for fully and accurately communicating any special requirement that could affect the organization of the trip, including, without limitation:

• Dietary restrictions.
• Allergies.
• Relevant medical conditions.
• Reduced mobility.
• Pregnancy.
• Travel with minors.
• Accommodation preferences.
• Service language.
• Special celebrations.
• Religious or cultural requirements.
• Special baggage.
• Other specific needs.

Failure to disclose relevant information may limit the ability of ANWAY Experience to properly arrange certain services.

14. Validity of quotations

Unless a different period is expressly stated, quotations will remain valid for a maximum of seven (7) calendar days from their date of issue.

After that period, ANWAY Experience may change:

• Rates.
• Availability.
• Commercial terms.
• Itineraries.
• Suppliers.
• Promotions.
• Included services.

These changes may be made without any obligation to maintain the terms originally offered.

During peak seasons, promotional campaigns, or extraordinary market fluctuations, the validity period may be shorter, in which case the traveler will be expressly informed.

15. Service availability

All services offered by ANWAY Experience are subject to availability at the time the booking is confirmed.

Issuing a quotation does not guarantee the availability of:

• Hotels.
• Trains.
• Flights.
• Admission tickets.
• Restaurants.
• Transportation.
• Guides.
• Special experiences.
• Third-party services.

Availability is guaranteed only after ANWAY Experience expressly communicates confirmation of the booking.

16. Booking process

To begin the booking process, the traveler must provide the information needed to properly organize the trip.

Depending on the contracted service, this information may include:

• Full name.
• Nationality.
• Date of birth.
• Passport or identity document number.
• Document expiration date.
• Country of residence.
• Address.
• Telephone number.
• Email address.
• Flight information.
• Emergency contact.
• Any other information needed to provide the service.

All information must be accurate, complete, and up to date.

17. Accuracy of information provided

The traveler is solely responsible for verifying the accuracy of all information provided during the booking process.

Errors relating to the following information may result in additional costs, mandatory changes, loss of services, or penalties imposed by suppliers:

• First names.
• Surnames.
• Passport number.
• Identity document number.
• Nationality.
• Dates of birth.
• Email addresses.
• Telephone numbers.
• Flight information.
• Travel dates.

ANWAY Experience will not be liable for consequences arising from incorrect information supplied by the traveler.

18. Booking confirmation

A booking will be considered confirmed only when all of the following conditions have been met:

• Acceptance of the quotation.
• Receipt of the required payment.
• Confirmed availability of all essential services.
• Operational approval by ANWAY Experience.
• Delivery of written confirmation through any of our official channels.

Until then, no booking will be deemed guaranteed.

19. Right to decline a booking

ANWAY Experience may decline a booking request where reasonable grounds exist, including, without limitation:

• Lack of availability.
• Failure to meet legal requirements.
• False information.
• Attempted fraud.
• Rejected payments.
• Failure to satisfy outstanding obligations.
• Risks to operational safety.
• A material inability to properly provide the service.

Where applicable, any amount received will be refunded in accordance with these Terms and Conditions.

20. Payment required to confirm a booking

Depending on the type of program purchased, ANWAY Experience may require:

• An initial deposit.
• A percentage of the total price.
• Full payment for the service.

The required percentage will depend on factors such as:

• Season.
• Type of trip.
• Hotel policies.
• Railway policies.
• Tourist admission tickets.
• Flights.
• Special experiences.
• Terms imposed by third parties.

21. Payment of the outstanding balance

Unless the quotation states different terms, any outstanding balance must be paid within the following deadlines:

Day tours

Up to seventy-two (72) hours before the service begins.

Multi-day programs

Up to fifteen (15) calendar days before the trip begins.

Tailor-made programs

By the deadline expressly stated in the applicable commercial proposal.

Failure to meet these deadlines may result in automatic cancellation of the booking.

22. Accepted payment methods

ANWAY Experience accepts the following payment methods, among others:

• Visa.
• Mastercard.
• American Express.
• PayPal.
• Domestic bank transfers.
• International bank transfers.
• Cash, where applicable.
• Authorized digital platforms.
• Other methods officially enabled by the company.

The availability of certain methods may vary according to the country of the traveler or the policies of payment processors.

23. Payment currencies

Services may be quoted and paid for in:

• Peruvian soles (PEN).
• United States dollars (USD).
• Euros (EUR).
• Other currencies expressly accepted by ANWAY Experience.

When payment is made in a currency other than the one stated in the quotation, the applicable exchange rate will be the rate determined by the financial institution or platform used to process the transaction.

Any differences arising from currency conversion will be borne by the traveler.

24. Bank fees

Fees generated by the following are not included in the service price unless ANWAY Experience expressly states otherwise:

• Banks.
• Card issuers.
• Payment processors.
• International platforms.
• Currency conversions.
• International transfers.

25. International payments

Travelers making payments from abroad must first check the applicable terms with their financial institution.

ANWAY Experience will not be liable for delays caused by:

• Banking checks.
• Fraud prevention controls.
• International regulations.
• Security holds.
• Internal processes of financial institutions.

The booking will be considered confirmed only when the funds have actually been credited to the relevant account.

26. Fraud prevention and identity verification

To protect both the traveler and ANWAY Experience against fraudulent transactions, the company may request additional checks before confirming certain payments.

These checks may include:

• Identity verification.
• Confirmation of the cardholder.
• Identity documents.
• Bank receipts.
• Telephone confirmation.
• Other reasonable authentication methods.

An unjustified refusal to provide the requested information may prevent confirmation of the booking.

27. Chargebacks

When a payment made by credit card, debit card, or another electronic method is subject to a chargeback, dispute, or reversal initiated by the payment method holder, ANWAY Experience will be entitled to submit to the financial institution all documents demonstrating the contractual relationship, including:

• Accepted quotations.
• Payment receipts.
• Booking confirmations.
• Email communications.
• Conversations held through the official WhatsApp account.
• Itineraries sent.
• Tax receipts issued.
• Records from the application or digital platform.
• Any other evidence relating to the purchase.

If the financial institution determines that the chargeback is unfounded, the traveler will be responsible for any costs, fees, penalties, and administrative expenses generated by the procedure.

28. Payment receipts

Once the relevant payment has been received, ANWAY Experience will issue the appropriate payment receipt in accordance with Peruvian tax law.

The traveler is responsible for correctly providing the information required for its issue.

Any subsequent changes will be subject to the tax rules in force.

29. Manifest pricing errors

Although ANWAY Experience makes reasonable efforts to keep all published information up to date, material errors in prices, rates, availability, or descriptions may exceptionally occur.

When an error is obvious and is identified before the booking is confirmed, ANWAY Experience may:

• Correct the information.
• Issue a new quotation.
• Offer an alternative service.
• Cancel the request and refund in full any amount received.

Under no circumstances will a manifest error require the company to provide a service on terms that are clearly incorrect or incompatible with market conditions.

30. General cancellation policy

At ANWAY Experience, we understand that travel plans may be affected by unforeseen circumstances. However, organizing a travel service involves booking hotels, transportation, operators, guides, admission tickets, and other suppliers in advance, many of which apply strict change or cancellation policies.

Accordingly, every cancellation will be subject to these Terms and Conditions and to the specific policies of the suppliers involved.

By confirming a booking, the traveler declares that they know and accept these terms.

31. Cancellation requests

Every cancellation request must be submitted in writing through any official ANWAY Experience channel.

A request may be submitted through:

• Corporate email.
• Official WhatsApp.
• Mobile application, when that feature is available.
• Any other method expressly authorized by the company.

The effective time of cancellation will be determined by the date and time at which the communication is received.

Cancellations communicated verbally, through unauthorized third parties, or through unofficial channels will not be considered valid.

32. Cancellation penalties

Cancellation penalties will depend on several factors, including:

• Type of service purchased.
• How far in advance the cancellation is communicated.
• Hotel policies.
• Railway policies.
• Airline terms.
• Restrictions applicable to tourist admission tickets.
• Terms imposed by local operators.
• Travel season.
• Nature of the purchased program.

Before the booking is confirmed, ANWAY Experience will inform the traveler of the specific terms applicable to their program.

33. Non-refundable services

Certain services are subject to policies imposed by public authorities or independent suppliers that prevent them from being changed or refunded.

These may include:

• Machu Picchu admission tickets.
• Inca Trail permits.
• Admission tickets administered by the Ministry of Culture.
• Train tickets.
• Promotional airline tickets.
• Rooms purchased at non-refundable rates.
• Services purchased during special campaigns.
• Capacity-limited events.

Where a supplier expressly provides that a service is non-refundable, ANWAY Experience must comply with those terms.

34. Cancellation of tailor-made trips

Itineraries designed exclusively for a traveler or group require individual planning, reservation of availability, and advance engagement of several suppliers.

Their cancellation terms may therefore differ from those applicable to standard programs.

Each tailor-made proposal will state the applicable specific terms before it is accepted.

35. Changes requested by the traveler

The traveler may request changes relating to:

• Dates.
• Times.
• Hotels.
• Accommodation category.
• Transportation.
• Guides.
• Number of passengers.
• Activities.
• Other purchased services.

Every change will be subject to:

• Availability.
• Supplier terms.
• Rate differences.
• Administrative costs.
• Operational deadlines.

Submitting a request does not mean that it is automatically approved.

36. Passenger name changes

Some suppliers allow the passenger name to be changed, while others prohibit such changes entirely.

Where a change is possible, the following may apply:

• Penalties.
• Administrative costs.
• Issue of new tickets.
• Rate differences.

If the supplier does not allow changes, the service may be forfeited without a right to a refund.

37. Changes made by ANWAY Experience

In exceptional circumstances, ANWAY Experience may change certain aspects of the trip where necessary to ensure service continuity, protect traveler safety, or respond to unforeseen operational circumstances.

Changes may include:

• Times.
• Order of visits.
• Hotels.
• Restaurants.
• Vehicles.
• Guides.
• Meeting points.
• Routes.

Whenever possible, these changes will be communicated as far in advance as possible.

Where applicable, efforts will be made to offer equivalent services or services of a similar or higher category.

38. Changes resulting from decisions by authorities

When public bodies, entities that administer tourist attractions, or competent authorities impose restrictions affecting the trip, ANWAY Experience may adapt the itinerary to ensure service continuity.

These circumstances may include, without limitation:

• Temporary closure of Machu Picchu.
• Restrictions imposed by the Ministry of Culture.
• Closure of archaeological sites.
• Capacity limits.
• Environmental restrictions.
• Changes to official operating hours.
• New public health measures.
• Immigration restrictions.

These adaptations will not constitute a breach of contract.

39. Delays affecting flights, trains, and other transportation

ANWAY Experience will not be liable for delays, cancellations, or changes made by airlines, railway companies, shipping companies, or any other independent operator.

Where such delays prevent the traveler from using a purchased service, the company will make reasonable efforts to arrange available alternatives.

Nevertheless:

• Availability will depend on third parties.
• Additional costs may arise.
• Some services may be permanently lost.
• Certain rates may be non-refundable.

40. Loss of services due to traveler delays

Where a traveler cannot use a service due to:

• Flight delays.
• Missed connections.
• Immigration issues.
• Ground transportation delays.
• Incomplete documentation.
• Personal circumstances.

ANWAY Experience will provide reasonable assistance in seeking available alternatives.

However, the traveler will bear any costs arising from rescheduling, new bookings, or additional services.

41. Refunds

Where a refund is due, it will preferably be made using the same payment method used for the purchase.

Processing time will depend on:

• Financial institution.
• Issuing bank.
• Payment platform.
• Country of origin.
• Security checks.

ANWAY Experience will issue the refund within a reasonable period once the relevant assessment has been completed.

42. Non-refundable amounts

Even where a partial refund is due, amounts that have actually been paid and cannot be recovered may be deducted, including:

• Bank fees.
• Administrative expenses.
• Processing costs.
• Purchased insurance.
• Supplier charges.
• Non-refundable promotional rates.
• Non-recoverable taxes.

43. No-show

A traveler will be considered a no-show if they fail to appear at the place, date, and time established for the service to begin without first communicating a cancellation or change in accordance with these Terms and Conditions.

In such cases, ANWAY Experience may consider the service to have been provided and will have no obligation to issue a refund, unless otherwise required by law.

44. Punctuality

Punctuality is essential to the proper delivery of travel services.

When a traveler is not present at the stated time, ANWAY Experience will make reasonable efforts to establish contact.

If the delay compromises the operation or affects other participants, the service may begin without waiting for the passenger.

45. Expenses caused by delays attributable to the traveler

When a delay attributable to the traveler generates extraordinary operating costs, the company may request reimbursement of those expenses.

These may include:

• Additional transportation hours.
• Logistical changes.
• New bookings.
• Extraordinary engagement of personnel.
• Other reasonably documented costs.

46. Voluntary interruption of the trip

If the traveler voluntarily decides to leave a travel program after it has begun, they will not be entitled to a refund for unused services.

ANWAY Experience may assist with arrangements for the return journey or new bookings, but the traveler will be solely responsible for those expenses.

47. Inability to travel for personal reasons

The cancellation terms will continue to apply when the traveler is unable to begin the trip due to:

• Illness.
• Family circumstances.
• Work obligations.
• Immigration issues.
• Denial of entry to a country.
• Loss of documents.
• Financial circumstances.
• Any other personal circumstance.

ANWAY Experience therefore recommends purchasing travel insurance that includes cancellation coverage.

48. Cancellation due to traveler breach

ANWAY Experience may cancel a booking when the traveler:

• Provides false information.
• Breaches essential obligations.
• Commits fraud.
• Uses unauthorized payment methods.
• Provides altered or falsified documentation.
• Seriously compromises operational safety.

Where applicable, the penalties established in these Terms and Conditions may apply.

49. Force majeure and fortuitous events

ANWAY Experience will not be liable for total or partial failure to provide the services where this results from events that are unforeseeable, unavoidable, or beyond its reasonable control.

Such events include:

• Earthquakes.
• Mudslides or landslides known locally as huaicos.
• Floods.
• Fires.
• Pandemics.
• Public health emergencies.
• Strikes.
• Social conflicts.
• Roadblocks.
• Airport closures.
• Suspension of railway operations.
• Terrorist acts.
• Civil unrest.
• Government decisions.
• Immigration restrictions.
• Extreme weather events.
• Any other extraordinary event.

50. Measures adopted during force majeure events

In the event of force majeure, ANWAY Experience may take any measures it reasonably considers necessary to protect traveler safety and, as far as possible, ensure service continuity.

These measures may include:

• Rescheduling the trip.
• Changing the itinerary.
• Replacing hotels.
• Changing transportation.
• Using alternative routes.
• Temporarily suspending activities.
• Issuing credits for future bookings.
• Providing equivalent services.
• Issuing refunds where legally required and permitted by supplier terms.

Decisions made in these circumstances will always prioritize the safety, physical integrity, and well-being of travelers.

51. Commitment to quality

ANWAY Experience is committed to organizing and coordinating every service with high standards of quality, professionalism, safety, and personalized attention.

Our commitment includes properly selecting suppliers, responsibly planning each itinerary, and providing ongoing support before, during, and after the trip.

Notwithstanding the foregoing, the traveler acknowledges that certain services are performed by independent suppliers that retain technical and operational autonomy in delivering their services.

52. Nature of our intermediary role

Unless expressly stated otherwise, ANWAY Experience acts as an organizer and intermediary between the traveler and various travel suppliers.

These may include:

• Hotels.
• Tour operators.
• Railway companies.
• Airlines.
• Restaurants.
• Transportation companies.
• Licensed guides.
• Visitor and interpretation centers.
• Activity organizers.
• Insurance companies.
• Other travel service providers.

Each supplier will be responsible for properly performing the services under its direct control.

Nevertheless, ANWAY Experience will take reasonable steps to assist the traveler if an incident occurs during the trip.

53. Traveler responsibilities

The traveler agrees to act in good faith, diligently, and responsibly throughout the contractual relationship.

In particular, the traveler must:

• Provide truthful information.
• Review sent documents promptly.
• Observe schedules and times.
• Follow staff instructions.
• Behave respectfully.
• Take care of property used during the trip.
• Comply with the rules in force at each destination.

Failure to meet these obligations may affect the normal delivery of the service.

54. Traveler documentation

The traveler is solely responsible for holding all documents required for the trip.

Where applicable, these include:

• A valid passport.
• National identity document.
• Visas.
• Notarized authorizations for minors.
• Vaccination certificates.
• Mandatory insurance.
• Immigration forms.
• Any other document required by the competent authorities.

ANWAY Experience may provide general guidance; however, the traveler is solely responsible for verifying the applicable requirements.

55. Immigration requirements

Each country establishes its own rules for entry, stay, and transit.

The traveler is responsible for checking in good time:

• Visa requirements.
• Passport validity.
• Immigration restrictions.
• Public health requirements.
• Mandatory vaccinations.
• Special permits.
• Customs controls.

ANWAY Experience will not be liable if immigration authorities deny the traveler entry.

56. Traveler health

The traveler declares that they have the physical and psychological condition required to participate in the purchased activities.

The traveler must disclose any pre-existing illness, physical limitation, pregnancy, or other relevant condition before confirming the booking.

This information will allow the feasibility of the service to be assessed and reasonable support measures to be adopted where possible.

Failure to disclose relevant information may limit the liability of ANWAY Experience for circumstances arising from that condition.

57. Adventure activities

Adventure activities involve inherent risks that cannot be completely eliminated, even when all reasonable safety measures are adopted.

These activities may include:

• High-altitude hiking.
• Trekking.
• Cycling.
• Climbing.
• Rafting.
• Canopy tours or zip lining.
• All-terrain vehicle tours.
• Horseback riding.
• Other similar activities.

By purchasing this type of experience, the traveler declares that they understand the nature of these risks and voluntarily agree to participate.

ANWAY Experience will select operators that comply with applicable rules and reasonably required safety standards.

58. Altitude sickness (soroche)

Many activities take place at elevations above 2,500 meters above sea level, where some travelers may experience altitude-related symptoms.

ANWAY Experience recommends:

• Allowing sufficient time to acclimatize.
• Staying hydrated.
• Avoiding excessive exertion during the first few hours.
• Following the recommendations of the guide.
• Consulting a healthcare professional in advance if any pre-existing medical condition exists.

Adaptation to altitude depends on the individual circumstances of each person.

59. Travel insurance

ANWAY Experience recommends purchasing comprehensive travel insurance before the program begins.

Ideally, the insurance should cover:

• Medical assistance.
• Hospitalization.
• Personal accidents.
• Medical evacuation.
• Trip cancellation.
• Loss of baggage.
• Personal liability.
• Trip interruption.
• Repatriation.

Insurance will be mandatory only where required by applicable rules or the characteristics of the service.

60. Baggage

Each traveler is responsible for caring for and supervising their baggage throughout the trip.

ANWAY Experience will not be liable for loss, theft, damage, or items left behind due to the negligence of the traveler or circumstances beyond the reasonable control of the company.

If baggage is lost during a service provided by a third party, the company will provide reasonable support to facilitate the relevant procedures.

61. Valuables

Travelers are advised not to place cash, jewelry, original documents, electronic equipment, or other high-value items in checked baggage or leave them without appropriate supervision.

Where carrying such items is necessary, the traveler must keep them in their personal custody at all times.

62. Conduct during the trip

Every traveler must behave respectfully toward:

• Other passengers.
• Guides.
• Drivers.
• Hotel staff.
• Local communities.
• Cultural heritage.
• The environment.

The following will not be permitted:

• Physical or verbal violence.
• Discrimination.
• Harassment.
• Use of prohibited substances.
• Intentional damage.
• Conduct that compromises group safety.

63. Right to remove a traveler

When the conduct of a traveler poses a risk to that traveler, other participants, or the normal delivery of the service, ANWAY Experience may remove the traveler from the program.

This measure may be taken, among other circumstances, in the event of:

• Obvious intoxication.
• Use of illegal drugs.
• Assault or aggression.
• Threats.
• Repeated failure to follow safety instructions.
• Dangerous behavior.

Removal from the program will not create a right to a refund for unused services.

64. Minors

Minors must always participate accompanied by their parents, guardians, or legal representatives, unless the law permits another arrangement and the relevant authorizations are provided.

The responsible adults will continuously supervise the minors throughout the trip.

65. Travelers with special requirements

ANWAY Experience promotes accessible and inclusive tourism.

When a traveler requires special assistance because of a disability, reduced mobility, or a specific medical condition, we will endeavor to make reasonable adjustments that are feasible in light of the service characteristics and available infrastructure.

For this purpose, the condition must be disclosed before the booking is confirmed.

66. Pets

Whether pets may participate will depend on the policies applicable to each service and the restrictions imposed by hotels, transportation providers, authorities, and operators.

The traveler is responsible for complying with all health and documentation requirements applicable to transporting animals.

67. Alcohol and substance use

Alcoholic beverages must be consumed responsibly and in accordance with the rules of each establishment.

A traveler will not be allowed to participate in activities when their condition may compromise their own safety or that of third parties.

The use, possession, or distribution of illegal substances is strictly prohibited and may result in immediate removal from the service, without prejudice to any applicable legal action.

68. Respect for cultural and natural heritage

The traveler agrees to comply with conservation rules applicable to archaeological sites, protected natural areas, local communities, and all other places visited.

Prohibited conduct includes:

• Removing archaeological objects.
• Damaging monuments.
• Feeding wildlife where prohibited.
• Discarding waste.
• Carrying out unauthorized activities.
• Damaging cultural or environmental heritage.

Any penalties imposed by the competent authorities will be the sole responsibility of the offender.

69. Photography and recording during the trip

Photographs or videos may be captured while services are being provided for recordkeeping, institutional promotion, or communication of the travel experience.

ANWAY Experience will request the consent of the traveler where required by applicable law.

The traveler may object in advance to the use of their image for promotional purposes without this affecting delivery of the purchased service.

70. Items left behind

Items found while services are being provided will be safeguarded by ANWAY Experience or, where applicable, by the responsible supplier.

The company will make reasonable efforts to contact the owner using the available information.

The traveler will bear the costs of sending or recovering such items.

71. Duty to cooperate

In connection with any incident occurring before, during, or after the trip, the traveler agrees to cooperate in good faith with ANWAY Experience by providing the information needed to facilitate resolution of the matter.

This cooperation will allow claims, refund requests, arrangements with suppliers, and other procedures relating to service delivery to be handled more promptly.

72. Personal data protection

ANWAY Experience recognizes the importance of privacy and the protection of traveler personal information.

All personal data will therefore be processed lawfully, transparently, securely, and confidentially, in compliance with Peruvian law and the principles of good faith, proportionality, and purpose limitation.

We are committed to ensuring that information provided by our clients is used only for purposes relating to the proper delivery of purchased services and compliance with our legal obligations.

73. Information we may collect

Depending on the purchased service, ANWAY Experience may collect information such as:

• First names and surnames.
• Identity document or passport.
• Nationality.
• Date of birth.
• Address.
• Email address.
• Telephone number.
• Flight information.
• Emergency contact.
• Travel preferences.
• Dietary restrictions.
• Medical information voluntarily disclosed by the traveler.
• Information needed to issue payment receipts.
• Information relating to payments and bookings.
• Other information essential to properly provide the service.

Only information that is reasonably necessary will be requested.

74. Purposes of processing

Personal data may be used to:

• Manage bookings.
• Coordinate travel services.
• Issue payment receipts.
• Respond to inquiries.
• Provide support during the trip.
• Comply with legal obligations.
• Respond to requests from competent authorities.
• Improve our internal processes.
• Conduct satisfaction surveys.
• Prevent fraud.
• Ensure operational security.
• Send communications relating to purchased services.

We will not use the data for purposes incompatible with those for which it was collected.

75. Legal basis for processing

Depending on the circumstances, personal data will be processed on the basis of:

• Consent provided by the data subject.
• Performance of the contract entered into with the traveler.
• Compliance with legal obligations.
• Legitimate interests of ANWAY Experience that are compatible with the rights of the data subject.

Where the law requires specific consent, it will be expressly requested.

76. Retention of information

Personal data will be retained only for as long as necessary to:

• Provide the purchased services.
• Comply with tax obligations.
• Address legal requirements.
• Resolve disputes.
• Maintain accounting records.
• Comply with regulatory obligations.

Once that period has ended, the information will be deleted or anonymized where legally possible.

77. Information security

ANWAY Experience implements reasonable technical, administrative, and organizational measures to protect personal information against:

• Loss.
• Destruction.
• Unauthorized access.
• Alteration.
• Improper disclosure.
• Fraudulent use.

Although no computer system can guarantee absolute security, the company will make ongoing efforts to maintain appropriate protection standards.

78. Sharing information with third parties

Where necessary for the proper operation of the trip, ANWAY Experience may share certain information with suppliers involved in providing the services.

These may include:

• Hotels.
• Tour operators.
• Railway companies.
• Airlines.
• Transportation companies.
• Restaurants.
• Insurance companies.
• Financial institutions.
• Competent authorities where a legal obligation exists.

Only the information strictly necessary for each purpose will be shared.

79. International data transfers

Where required to provide the service, certain data may be transferred to suppliers located outside Peru.

ANWAY Experience will endeavor to select suppliers that implement reasonable security and confidentiality standards when processing information.

80. Rights of the data subject

In accordance with applicable law, the data subject may exercise the rights of:

• Access.
• Rectification.
• Updating.
• Erasure or cancellation.
• Objection.
• Withdrawal of consent, where applicable.
• Any other rights recognized by the rules in force.

Requests may be submitted through our official channels and will be handled within the periods established by applicable law.

81. Electronic communications

The traveler agrees that ANWAY Experience may send communications relating to purchased services by:

• Email.
• WhatsApp.
• SMS.
• Telephone calls.
• Application notifications.
• Other authorized digital media.

These communications may include:

• Booking confirmations.
• Itineraries.
• Reminders.
• Changes.
• Operational alerts.
• Digital documentation.
• Important information for the trip.

Communications made through these channels will have the same effect as a written communication, provided they can be reasonably evidenced.

82. WhatsApp as an official channel

The corporate ANWAY Experience WhatsApp account is an official customer service and communication channel for our travelers.

Conversations held through this channel may be used as evidence of arrangements made between the parties where necessary to resolve inquiries, claims, or disputes.

We therefore recommend retaining the communication history relating to each trip.

83. Electronic signatures and digital acceptance

Where permitted by law, ANWAY Experience may use electronic mechanisms for accepting quotations, confirming bookings, granting authorizations, and carrying out other acts relating to the purchase.

Valid methods may include:

• Acceptance by email.
• Confirmation by WhatsApp.
• Acceptance through the application.
• Electronic signature.
• Acceptance checkboxes.
• Digital contracting platforms.

These methods will have full legal validity in accordance with applicable law.

84. Marketing communications

With the authorization of the traveler, ANWAY Experience may send information relating to:

• New destinations.
• Promotions.
• Special campaigns.
• Travel content.
• Travel recommendations.
• Events.
• Company news.

The traveler may ask to stop receiving this type of communication at any time without affecting the delivery of purchased services.

85. Use of cookies

Our website and application may use cookies and similar technologies to:

• Improve the browsing experience.
• Remember preferences.
• Optimize website operation.
• Perform statistical analysis.
• Measure campaign performance.
• Strengthen information security.

Users may configure their browser to accept, reject, or delete cookies, although doing so may affect certain website features.

86. Third-party technology tools

Our website may integrate tools developed by third parties, such as:

• Web analytics services.
• Advertising platforms.
• Interactive maps.
• Payment gateways.
• Chat systems.
• Social media services.
• Automation tools.

Each provider is responsible for the processing it performs under its own privacy policies.

87. Digital security

ANWAY Experience makes ongoing efforts to protect its technology platforms against information security threats.

Nevertheless, the user acknowledges that the Internet is a dynamic environment in which incidents beyond the reasonable control of any organization may occur.

We therefore recommend keeping devices used to access our services up to date and properly protecting access credentials.

88. Customer service

Our team is available to provide assistance before, during, and after the trip.

Inquiries may be submitted through our official channels during the operating hours published on our website.

For operational emergencies relating to services in progress, ANWAY Experience will endeavor to provide priority assistance through the available channels.

89. Complaints, suggestions, and compliments

We value traveler feedback as an essential tool for continuously improving our services.

Anyone may submit:

• Inquiries.
• Comments.
• Suggestions.
• Compliments.
• Claims or complaints.

Every communication will be handled professionally, impartially, and within a reasonable period.

90. Consumer Complaints Book

ANWAY Experience makes a Consumer Complaints Book (Libro de Reclamaciones) available to its clients in accordance with Peruvian law.

Submitting a claim through this mechanism does not limit the right of the consumer to use other dispute resolution methods provided by law.

Instructions for accessing the Consumer Complaints Book will be displayed prominently on our website and, where applicable, at our physical offices.

91. Intellectual property

All content available on the ANWAY Experience website, mobile application, social media accounts, advertising materials, and other official channels is the intellectual property of the company or its respective authorized owners.

This protection includes, without limitation:

• Trade name.
• Trademark.
• Logo.
• Symbol marks.
• Visual identity.
• Photographs.
• Videos.
• Designs.
• Illustrations.
• Maps.
• Itineraries.
• Written content.
• Articles.
• Blogs.
• Databases.
• Software.
• Source code developed by ANWAY Experience.
• Graphical interfaces.
• Audiovisual material.
• Commercial documents.
• Educational content.

All such material is protected by national and international intellectual property laws.

92. Authorized use of content

Users may view and print available content solely for personal purposes relating to planning their trip.

Without the prior written authorization of ANWAY Experience, users may not:

• Copy.
• Reproduce.
• Distribute.
• Modify.
• Translate.
• Publish.
• Market.
• Resell.
• Use the content for advertising purposes.
• Create derivative works.

93. Protection of the ANWAY Experience brand

The ANWAY Experience name, graphic identity, logos, visual elements, and other distinctive signs are strategic assets of the company.

No person may use them to:

• Create commercial confusion.
• Promote third parties.
• Register similar domain names.
• Create fake profiles.
• Use misleading advertising.
• Develop unauthorized applications.

ANWAY Experience reserves the right to take appropriate legal action against any misuse of its intellectual property.

94. Use of the mobile application

The ANWAY Experience mobile application is a technology tool designed to complement the traveler experience.

The user agrees to use it solely for legitimate purposes relating to the services offered by the company.

The following are prohibited:

• Decompiling the software.
• Modifying its operation.
• Attempting to access restricted components.
• Circumventing security measures.
• Using automated tools to interfere with its operation.
• Interfering with technology services.

95. Technology and innovation

ANWAY Experience maintains an ongoing commitment to innovation.

The company may introduce new digital tools intended to improve the traveler experience, including:

• Process automation.
• Virtual assistants.
• Electronic signatures.
• Smart itineraries.
• Digital check-in.
• Digital credentials.
• Operational tracking.
• Real-time notifications.
• Integration with third-party platforms.

These improvements may be implemented progressively without changing the substance of these Terms and Conditions.

96. Responsible use of Artificial Intelligence

To improve service quality, ANWAY Experience may use Artificial Intelligence tools to support internal and customer service processes, such as:

• Personalized recommendations.
• Itinerary planning.
• Response automation.
• Content translation.
• Operational analysis.
• Logistical optimization.
• Document preparation.

These tools will play a supplementary role and will not replace human oversight of decisions that could materially affect the rights or interests of the traveler.

97. Cybersecurity

ANWAY Experience adopts reasonable measures to protect its technology systems against information security threats.

Nevertheless, no system connected to the Internet can guarantee absolute security.

Accordingly, the user agrees to:

• Protect their access credentials.
• Keep their devices up to date.
• Avoid sharing confidential information through unofficial channels.
• Immediately report any security incident relating to their account or booking.

98. Reviews and opinions

After the trip, ANWAY Experience may invite the traveler to share their experience through surveys or review platforms.

Published reviews must relate to genuine experiences and must be expressed respectfully.

The company reserves the right to respond publicly to reviews containing objectively inaccurate information or capable of unjustifiably harming its reputation, always with respect and in accordance with the law in force.

99. Code of Ethics

ANWAY Experience conducts its activities according to the principles of:

• Honesty.
• Transparency.
• Respect.
• Inclusion.
• Professionalism.
• Responsibility.
• Confidentiality.
• Integrity.

These principles guide our relationships with travelers, team members, suppliers, and local communities.

100. Anti-corruption and anti-bribery policy

ANWAY Experience maintains a zero-tolerance policy toward every form of corruption, fraud, bribery, or conduct contrary to business ethics.

No team member, representative, or authorized supplier may offer, request, or accept an improper benefit relating to the provision of our services.

Any such conduct may result in termination of the commercial relationship and appropriate legal action.

101. Responsible and sustainable tourism

ANWAY Experience promotes a tourism model that contributes positively to the development of local communities, the conservation of cultural heritage, and environmental protection.

We therefore encourage:

• Respect for local customs.
• Responsible consumption.
• Waste reduction.
• Protection of natural areas.
• Support for local enterprises.
• Preservation of historical and archaeological heritage.

We invite every traveler to share this commitment throughout each experience.

102. Equality, diversity, and inclusion

ANWAY Experience rejects every form of discrimination based on origin, nationality, sex, gender identity, sexual orientation, religion, disability, age, or any other status protected by applicable law.

We are committed to providing respectful and inclusive service designed to ensure a positive experience for everyone.

103. Changes to these Terms and Conditions

ANWAY Experience may update these Terms and Conditions where necessary due to:

• Legislative changes.
• Introduction of new services.
• Implementation of new technologies.
• Operational improvements.
• Commercial changes.

New versions will be published on the official website together with their effective date.

Changes will not retroactively affect contracts already entered into unless permitted by law or expressly agreed with the traveler.

104. Severability

If any provision of these Terms and Conditions is held invalid, unlawful, or unenforceable by a competent authority, that circumstance will not affect the validity of the remaining clauses, which will continue in full force and effect.

To the extent possible, the affected provision will be interpreted or replaced in a manner compatible with its original purpose and applicable law.

105. Official language

These Terms and Conditions were originally drafted in Spanish.

Any translation published by ANWAY Experience in another language is provided for information only, unless expressly stated otherwise.

If there is any discrepancy between versions, the official Spanish version will prevail.

106. Governing law

The legal relationship between ANWAY Experience and the traveler will be governed by the laws in force in the Republic of Peru.

Applicable legislation may include, among other rules:

• The Peruvian Civil Code.
• The Consumer Protection and Defense Code.
• The General Tourism Law and its supplementary rules.
• The Personal Data Protection Law.
• Applicable tax rules.
• Any other relevant legal provisions.

107. Dispute resolution

ANWAY Experience will promote the direct and amicable resolution of any disagreement arising from the provision of its services.

Where this is not possible, disputes will be submitted to the jurisdiction of the competent authorities of the Republic of Peru, without prejudice to any rights that consumers cannot waive under applicable law.

Nothing in this clause limits the right of the consumer to apply to the competent administrative or judicial authorities where appropriate.

108. Binding effect

These Terms and Conditions constitute the general agreement governing the purchase of services offered by ANWAY Experience.

They must be read together with:

• The accepted quotation.
• The confirmed itinerary.
• Specific policies applicable to certain services.
• Specific supplier terms where applicable.
• The Privacy Policy.
• The Cookie Policy.
• Any other contractual document expressly incorporated into the purchase.

109. Effective period

These Terms and Conditions take effect on the date they are published on the official ANWAY Experience website and will remain in effect until amended or replaced by a new version.

The version applicable to each booking will be the version in force on the date the traveler confirms the purchase of the service.

110. Our promise

At ANWAY Experience, we understand that a trip represents much more than travel between destinations: it is an investment of time, anticipation, and trust.

We therefore commit to acting transparently, professionally, and attentively at every stage of the experience, combining the warmth of our team with the responsible use of technology to provide a safe, efficient, and personalized service.

Our purpose is for every traveler to feel supported before, during, and after their adventure, building trusted relationships that last far beyond the trip.